Warranty policy

Portable Winch Co. is the manufacturer of the 600MH and 600MH-Li. The manufacturer guarantees that its new products will be free from defects in workmanship and materials under normal working conditions. Below you will find detailed information about our warranty provisions.

*IMPORTANT* If you have a problem with your 600MH or 600MH-Li or an accessory, contact the dealer where you bought the product directly or VONBLON Maschinen GmbH, Portable Winch Europe. Email: office@portable-winch.eu. Phone +43 5552 63868-744

Portable Winch Co. Cable Laying Machines (600MH & 600MH-Li) are warranted against all manufacturing defects when owned by the “original owner” defined below.

The "Original Owner" is the person or organization that purchased a product, as evidenced by the original invoice.

The warranty does not apply to items sold "as is".

The warranty is transferrable from one user to another provided the purchaser has a copy of the original invoice.

PRODUCT


GUARANTEE






cable laying machines







600MH


1 year




600MH Li


1 year

engine







Honda GXH50


Honda International Warranty




Brushless electric motor


Portable Winch International Warranty



This warranty covers all parts and all other components of the products from the date of delivery of the product to the end customer. Within these periods, the customer must inform the authorized dealer or distributor and make the product available for repair. The dealer will complete the warranty claim and submit it to our warranty department within 30 days of the repair for a credit.

All defective parts must be kept for future inspections. Failure to return the parts to Portable Winch when requested will automatically void the warranty. Replacement or repaired parts are warranted for the remainder of the warranty period of the product on which they were installed or repaired or for the warranty period of those parts, if any. The product's warranty period cannot be extended due to non-use caused by repair, demonstration, inspection or return from a rental.

Portable Winch Co.'s sole obligation under this warranty is limited, at its option, to repairing or replacing the product free of charge for Portble Winch Co. or one of its distributors. All freight costs are at the expense of the customer. Unless otherwise stated in writing, this warranty statement is not a guarantee of performance or productivity.

Portable Winch Co. reserves the right to make changes or improvements to its products without obligation to its customers. In the event of changes or improvements, Portable Winch Co. shall have no obligation to make such changes or improvements when a claim for repair or replacement is made, but may do so at its sole discretion at the customer's expense.



exclusions

This warranty does not cover maintenance or wear parts and consumables for Portable Winch 600MH or 600MH-Li cable laying machines. This includes, but is not limited to, greases and oils, filters, parts subject to friction when in contact with the ground, installation cables or other parts showing signs of neglect, overload, abuse, accident, improper maintenance, improper maintenance, improper storage or use or unauthorized modification. There is no warranty claim in the following cases:

Product damage during transport or storage
All transportation costs of the product or part for inspection and/or repair
Any costs incurred for additional repairs or modifications on top of the warranty repair
All costs incurred to find and diagnose a problem
All costs for a replacement product while the original product is under warranty repair
All communication and transportation costs while the product is under warranty repair
Product on which the identification number or serial number has disappeared

Any parts or components not manufactured by Portable Winch Co. are covered by their respective manufacturers and not by Portable Winch Co. However, Portable Winch Co. can administer claims for these parts, with the exception of Honda engines.



For questions and comments, please contact Portable Winch Co. Customer Service:

office@portable-winch.eu, Tel. +43 5552 63868-744



Any modifications made to a Portable Winch Co. product without the authorization of Portable Winch Co and/or repairs to T